1. Overview
At Jimmydixs Events Management FZE LLC, we are committed to delivering exceptional live entertainment experiences. We understand that circumstances can change, and we have established this Refund Policy to ensure clarity and fairness for all our customers.
Please read this policy carefully before purchasing tickets or booking any event services. By completing a purchase, you acknowledge that you have read and agreed to this Refund Policy.
2. General Policy – All Sales Are Final
All ticket sales and event bookings made through Jimmydixs Events Management FZE LLC are final and non-refundable under normal circumstances. We do not offer refunds or exchanges for change of mind, personal schedule conflicts, or failure to attend the event.
We strongly recommend that customers review all event details — including date, time, venue, and performer information — carefully before completing their purchase.
3. Event Cancellation by the Company
If an event organised by Jimmydixs Events Management FZE LLC is cancelled due to reasons within the Company’s control, all ticket holders will be entitled to a full refund of the face value of their ticket(s).
Refunds in this case will be automatically processed within 14 business days to the original payment method used at the time of purchase. Customers will be notified via the contact details provided at the time of booking.
4. Event Postponement or Rescheduling
If an event is postponed or rescheduled to a new date, the following applies:
– Your existing tickets will remain valid for the rescheduled date at no additional charge.
– If you are unable to attend the rescheduled event, you may request a full refund of the ticket face value within 7 days of the announcement of the new event date.
– Refund requests received after the 7-day window will not be accepted, and tickets will remain valid for the rescheduled event only.
– Refunds will be processed within 14 business days of approval.
5. Force Majeure
In the event of cancellation or postponement due to circumstances beyond the Company’s reasonable control — including but not limited to natural disasters, pandemics, government-imposed restrictions, acts of terrorism, extreme weather, or venue emergencies — Jimmydixs Events Management FZE LLC will make reasonable efforts to reschedule the event.
In force majeure situations, refunds are offered at the Company’s discretion. Where possible, we will offer a credit voucher or transfer of tickets to a rescheduled event. The Company shall not be held liable for any additional costs incurred by customers (e.g., travel, accommodation) in connection with such cancellations.
6. Non-Refundable Items
The following are non-refundable under all circumstances:
– Booking fees, service charges, and transaction fees
– VIP upgrades and premium add-ons
– Table reservation fees
– Tickets purchased through unauthorised third-party resellers
– Tickets for events where the customer was refused entry due to misconduct or violation of venue rules
– Partially used or accessed tickets
7. Duplicate Purchases
If you have accidentally made a duplicate purchase for the same event, please contact us within 24 hours of the transaction. We will review and process a refund for the duplicate order upon verification. Requests made after 24 hours cannot be guaranteed.
8. How to Request a Refund
To request a refund where applicable under this policy, please follow these steps:
Step 1: Contact our team via email at info@jimmydixsevents.ae or call +971 54 527 2272.
Step 2: Provide your full name, booking reference number, event name, and the reason for your refund request.
Step 3: Our team will review your request and respond within 3 business days.
Step 4: If approved, the refund will be credited to your original payment method within 14 business days.
Please note that refund requests submitted without adequate proof of purchase or booking reference may be delayed or declined.
9. Refund Method
All approved refunds will be processed to the original payment method used at the time of purchase. We are unable to issue refunds via cash, bank transfer, or alternative payment methods unless the original payment method is no longer available. In such cases, an alternative arrangement will be made at the Company’s discretion.
10. Chargebacks and Disputes
We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Chargebacks initiated without prior communication with our team may result in the permanent cancellation of your booking and a ban from future events.
The Company reserves the right to dispute any chargeback that is not in accordance with this Refund Policy.
11. Changes to This Policy
Jimmydixs Events Management FZE LLC reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the updated effective date. We encourage you to review this policy before each purchase.
12. Contact Us
For all refund enquiries, please contact us through the following channels:
Jimmydixs Events Management FZE LLC
Business Centre, COWORKING
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Phone: +971 54 527 2272
Email: info@jimmydixsevents.ae
Website: www.jimmydixsevents.ae
Our customer support team is available to assist you and will endeavour to resolve all refund requests fairly and promptly.
Effective Date: June 2025